how we help hero image
Home / How We Help / 24 Hour MHA Call Center

24-hour call center

Information, Referral and Crisis Intervention

All of us encounter moments and challenges that no one should have to face alone. Challenges can include workday stress, physical or sexual abuse, suicidal thoughts, financial issues and the lingering effects of major life events like death or divorce. 

In times like these, MHA’s Call Center provides:

  • A caring and supportive voice
  • Resources and information that show the way forward
  • Help in the midst of a crisis
  • Call Specialists available 24 hours a day, 7 days a week
  • Services free of charge and available to EVERYONE

What number should I call?


2-1-1 or 866-411-6803



Information, Referral and Crisis Intervention – For Frederick County and all of Western Maryland – Airtime and other charges may apply for cell phone users

Hotline: Crisis intervention, information, referrals and phone support

Phone Friend: Available for children in 1st through 5th Grade

 A new way to reach us through the National Suicide Prevention Lifeline:

988 Suicide crisis image


9-8-8 or 800-273-TALK (8255)



MHA’s Call Center meets and exceeds all standards and requirements set by the Department of Health and Mental Hygiene for a crisis intervention telephone service. The Call Center is also certified by the American Association of Suicidology as a Crisis Intervention Program.


Your donation makes all the difference. Join MHA in building a community where children can grow and thrive without fear, where good mental health is valued, where people of all ages know when and how to seek help for emotional or family problems without shame, and where everyone will have access to mental health services without barriers.

Donate Now